Travel Support
When plans change: practical travel support
When a flight is delayed or a booking goes wrong, the hardest part is often knowing who is actually responsible. The airline, the airport, the booking site and the hotel all play different roles, and contacting the wrong one wastes time.
The guides in this section walk through common problems step by step and explain which provider usually handles each one.
Travel Support guides
Who to Contact When Your Flight Is Delayed
Airline, airport, booking agent or hotel: a clear guide to who handles which part of a delayed journey.
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What to Do After a Missed Connection
Practical steps after missing a connecting flight, whether you are on one ticket or separate tickets.
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Airline Refunds: Where to Start
When refunds are usually possible, how to request one and what to do if the process stalls.
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How to Handle a Travel Service Problem
A calm, step-by-step approach to complaints with airlines, hotels, transfers and booking sites.
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When You Need to Contact the Airport Instead of the Airline
Lost property, parking, security, terminal facilities and other issues handled by the airport, not the airline.
Read GuideOther travel services
Something not going to plan?
Our Travel Support guides explain who handles delays, refunds, missed connections and baggage problems.
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