Help Center

Frequently asked questions

Quick answers about who we are and how to use our guides.

Is Service Air Contact an airline or travel agency?

No. We are a travel information platform. We don't operate flights, sell tickets or hold bookings.

Can you change or cancel my booking?

We can't. Contact the airline or the company you booked with. Our guide on changing bookings explains where to start.

Can I book flights on this website?

The flight search on our homepage opens an independent search service. Any booking is made directly with the airline or provider.

How current is your information?

We review guides regularly, but rules change. Always confirm with the airline, airport or official authority before you travel.

Is your content legal or immigration advice?

No. Our document guides are general information. Check official government sources for current requirements.

How do I suggest a guide or report an error?

Use the Contact page and choose "Suggest a topic" or "Correction or feedback". We appreciate it.

Do you offer 24/7 support?

No. We respond to messages by email during business hours. For urgent travel issues, contact your airline or provider.

Still stuck? Contact us.

Something went wrong with a trip?

Start with our Travel Support guides on delays, refunds, missed connections and baggage.