Airports
Understanding airports and terminals
An airport is not one service but dozens of them sharing a building. The airport operator runs the terminals, signage, parking and many passenger facilities, while airlines, ground handlers, security agencies and border authorities each look after their own part of the journey.
Knowing who does what makes a big airport much easier to move through. Start with the guides below if you are arriving somewhere new, changing terminals, or catching a connection.
Airports guides
How to Find the Right Airport Terminal
Where to look for your departure terminal, why it can differ from what you expect, and what to do if you go to the wrong one.
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What to Do When You Arrive at a Large International Airport
The usual order of steps after landing: immigration, baggage, customs, and finding your way out.
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Airport Transfers Between Terminals
How inter-terminal trains, buses and walkways work, and how much time to allow when you need to switch buildings.
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Understanding Airport Passenger Services
Lounges, information desks, assistance, prayer rooms, family facilities and other services you can usually find in a terminal.
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How Airport Connections Usually Work
Minimum connection times, transfer security, through-checked bags and what changes when you are on separate tickets.
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Something not going to plan?
Our Travel Support guides explain who handles delays, refunds, missed connections and baggage problems.
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