Privacy Policy

1. Who we are

This Privacy Policy explains how Service Air Contact LLC ("Service Air Contact", "we", "us") handles personal information collected through serviceaircontact.com and related pages (the "Website"). Service Air Contact is a travel information platform. We do not operate flights, sell airline tickets or act as a booking agent.

2. Information we collect

We collect only the information needed to operate the Website and respond to you. This falls into three groups:

• Information you provide, such as your name, email address and message when you use our contact form or subscribe to our newsletter.
• Technical information collected automatically, such as IP address, browser type, device type, pages visited, referring pages and the date and time of your visit.
• Information from cookies and similar technologies, described in our Cookie Policy.

3. How we use information

We use personal information to:

• Respond to enquiries and feedback submitted through the Website.
• Send newsletters or updates you have requested, with an option to unsubscribe at any time.
• Operate, maintain, secure and improve the Website and its content.
• Understand how visitors use our guides so we can make them more useful.
• Comply with legal obligations and protect our rights.

4. Contact forms

At the time of writing, the contact form and newsletter sign-up are not connected to a delivery or storage service. The form tells you so, and nothing you enter is sent to us. If we connect a service, we will update this policy and name the type of provider. Please do not include sensitive information such as passport numbers, payment card details or health information.

5. Cookies and similar technologies

We use cookies and similar technologies to make the Website work, remember preferences and understand usage. Details and choices are explained in our Cookie Policy.

6. Analytics

We do not currently use analytics tools. If we add them, we will update this policy and name the provider.

7. Communications

If you subscribe to our newsletter we will send occasional emails about new guides and updates. Each email includes an unsubscribe link. We may also send service messages related to an enquiry you have made.

8. Third-party services

The Website links to and may embed third-party services, such as flight search tools, maps, airline and airport websites and government resources. When you use these services, their own privacy policies apply. We are not responsible for the practices of third parties and encourage you to review their policies.

We may use trusted service providers to host the Website, send email and provide analytics. These providers process information on our behalf and only as instructed.

The flight search feature opens an independent search service. We may earn a commission from partners if you book through them. The service has its own privacy policy.

9. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy. Contact form messages are generally retained for as long as needed to handle the enquiry and any follow-up, and newsletter information is retained until you unsubscribe. Technical logs are kept for limited periods for security and performance purposes.

10. Data security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, to object to processing, and to receive a copy of your information. You can also withdraw consent where processing is based on consent. To make a request, contact us using the details below. We may need to verify your identity before responding.

12. Children's privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. International visitors

Service Air Contact is based in the United States. If you access the Website from another country, your information may be processed in the United States or other countries where our service providers operate, which may have different data protection rules than your country.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of the page shows when it was last revised. Significant changes will be highlighted on the Website.

15. Contact information

If you have questions about this page, please contact: Service Air Contact LLC, 2950 E Texas St Suite 212, Bossier City, LA 71111, United States. Editorial office phone: +1 318-747-0258. You can also use the form on our Contact page.