Who to Contact When Your Flight Is Delayed
A delay sets off a chain of questions, and each one may belong to a different company. Here's a simple way to sort them.
When a flight is delayed, the operating airline is responsible for the flight itself: the new time, rebooking, and any care it provides. The airport isn't responsible for the delay, even if it's the airport's screens showing it.
Contact the airline for
- Rebooking onto another flight.
- Meal vouchers or hotel accommodation.
- Questions about connecting flights on the same ticket.
- Refunds or compensation claims.
- Baggage on the delayed flight.
Contact your booking agent for
If you booked through an agency, they may be the ones able to change the ticket, especially for complicated itineraries. They're also your contact for packages that include hotels and transfers.
Contact the airport for
Terminal facilities, lost property inside the terminal, parking, and assistance services in the building.
Related guideWhen You Need to Contact the Airport Instead of the Airline
Contact other providers
Tell your hotel about late arrival. Let your transfer company know the new time. If you've a car rental, ask how long they'll hold the booking.
Related guideAirline Refunds: Where to StartThis guide is general information. Policies and requirements vary by provider and can change, so confirm details with the airline, airport or official authority involved.
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