Refund & Cancellation Policy

1. Purpose of this policy

Service Air Contact is primarily a travel information and guide platform. This policy explains the difference between the information we provide and purchases you may make directly with airlines, airports, hotels, transport companies and other travel providers.

2. Our information services

The travel guides, articles and general information on the Website are provided free of charge. Because no payment is made for this content, there is nothing to refund or cancel in relation to it.

3. We do not sell travel products

Service Air Contact is not an airline, travel agency, tour operator or booking platform. We do not sell, issue or hold airline tickets, hotel reservations, transfers, car rentals, insurance or other travel products. We do not collect payments for third-party travel services.

4. Purchases made with third-party providers

If you buy a travel product, such as a flight ticket, from a provider you found through our Website or through a third-party search tool linked from it, your contract is with that provider. Cancellation and refund rules are generally determined by the actual provider and by the terms and fare conditions applicable to that purchase.

This may include, for example:

• Airline fare rules governing changes, cancellations and refunds.
• Hotel cancellation deadlines and non-refundable rates.
• Transfer and car rental terms set by each company.
• Booking platform or travel agent terms, where you purchased through an intermediary.
• Passenger rights rules that apply to certain routes and regions.

5. How to request a refund from a provider

Contact the company that sold you the service. If you booked directly with an airline, contact the airline. If you booked through an agency or platform, contact that company first. Have your booking reference, receipts and correspondence ready. Our Travel Support guides explain the general process.

6. No refund guarantees

Service Air Contact does not guarantee that any third-party provider will issue a refund, accept a cancellation or provide compensation. We cannot process refunds on behalf of providers, intervene in disputes between you and a provider, or make decisions about your eligibility.

7. Flight search tools

Any flight search feature on our Website opens or connects to an independent search service. Prices, availability, bookings, cancellations and refunds are handled entirely by the airline or third-party provider you choose, under their terms.

8. Future paid services

If Service Air Contact introduces paid services in the future, the applicable refund and cancellation terms will be clearly presented before purchase, and this policy will be updated.

9. Contact information

If you have questions about this page, please contact: Service Air Contact LLC, 2950 E Texas St Suite 212, Bossier City, LA 71111, United States. Editorial office phone: +1 318-747-0258. You can also use the form on our Contact page.