What to Do About Lost or Delayed Baggage

Bags go astray for ordinary reasons: a tight connection, a misread tag, a bag loaded onto the wrong aircraft. Modern tracking systems mean most are located quickly. The key is to report it properly before you leave the airport.

Report it at the airport

Go to the baggage services desk in the reclaim hall. It's usually run by the airline or its ground handling agent. You'll fill in a report, often called a Property Irregularity Report, and receive a reference number. Write it down, photograph it, keep it safe.

What to provide

• Your baggage tag receipt.
• Boarding pass and booking reference.
• A description of the bag: colour, brand, size, distinctive features.
• A delivery address and phone number.
• A list of key contents if asked.

Tracking

Most airlines have an online tracker using your reference number. Check it regularly and call if it doesn't update. Bags are usually delivered to your address, or you can collect them at the airport.

Expenses while you wait

Many airlines will reimburse reasonable expenses for essentials while the bag is delayed, such as toiletries and a change of clothes. Ask what's covered and keep receipts. Travel insurance may also help.

Damaged baggage

If your bag arrives damaged, report it at the desk before you leave, and take photos. Airlines generally have short deadlines for damage claims. Wear and tear such as scuffs are often excluded.

When a bag is truly lost

If a bag hasn't been found after an extended period, the airline will treat it as lost and you can make a claim. You'll usually need receipts or estimates of the value of the contents. Compensation limits apply, so high-value items are better kept in your cabin bag.